FAQ
FAQ
Last Updated: October 11, 2026
Welcome to the ZAVIRAI FAQ page.
Here you can find answers to common questions about orders, shipping, returns, payments, products, and customer support.
If you need additional assistance, please contact our customer service team:
Email:
service@zavirai.com
Customer Service Hours:
Monday-Friday
9:00 AM-6:00 PM PDT
About ZAVIRAI
1. What is ZAVIRAI?
ZAVIRAI is a fragrance-focused brand dedicated to offering thoughtfully selected fragrance products designed to enhance everyday spaces and personal experiences.
We focus on providing quality products, clear information, and reliable customer support.
2. Who operates ZAVIRAI?
ZAVIRAI is owned and operated by:
Hangzhou Pengjincheng Technology Co., Ltd.
Website:
All purchases made through ZAVIRAI are processed through Hangzhou Pengjincheng Technology Co., Ltd.
3. Where can I contact ZAVIRAI?
If you have questions about products, orders, shipping, returns, or refunds, please contact:
Email:
service@zavirai.com
Phone:
+86 18521634782
Customer Service Hours:
Monday-Friday
9:00 AM-6:00 PM PDT
Orders
4. How do I place an order?
To place an order:
- Select your desired product
- Add the item to your shopping cart
- Proceed to checkout
- Enter your shipping and payment information
- Complete your purchase
You will receive an order confirmation email after your order has been successfully submitted.
5. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible:
Cancellation requests can only be accepted before your order enters the fulfillment process.
Once an order has been shipped, it will need to follow our Return & Refund Policy.
6. How can I check my order status?
After your order has been processed and shipped, tracking information will be provided when available.
If you have questions about your order status, please contact:
Please include your order number so we can assist you faster.
Shipping
7. Where does ZAVIRAI ship?
We currently provide shipping services to customers in the United States.
Orders are shipped to the delivery address provided during checkout.
Please ensure that your shipping information is complete and accurate. ZAVIRAI is not responsible for delays caused by incorrect or incomplete delivery information provided by customers.
8. What shipping methods are available?
We currently provide the following shipping options:
- Standard Shipping
- Express Shipping
- Free Standard Shipping
- Free Express Shipping
Available options may vary depending on order details and destination.
9. How much does shipping cost?
Shipping fees depend on your order amount and selected shipping method.
Current shipping options include:
- Standard Shipping
- Express Shipping
- Free Standard Shipping
- Free Express Shipping
The final shipping fee will be displayed during checkout before payment.
10. How long will my order take to arrive?
Delivery times may vary depending on:
- Shipping method selected
- Destination
- Carrier processing time
- External circumstances
Estimated delivery information will be provided during checkout and in our Shipping Policy.
11. Will I receive tracking information?
Yes.
When tracking information is available, it will be sent to the email address associated with your order.
You may also contact our support team if you need assistance.
Returns & Refunds
12. What is your return policy?
Eligible products may be returned within:
180 calendar days from the date of delivery
The return period begins on the date your order is marked as delivered by the shipping carrier.
13. What conditions must products meet for a return?
To qualify for a return:
- The request must be submitted within 180 days from delivery
- The product must meet return eligibility requirements
- The item should be returned in its original condition when applicable
- Order information must be provided
Please contact our customer service team before sending any return.
14. How do I request a return?
To request a return:
Email:
Please provide:
- Order number
- Customer name
- Email used for purchase
- Reason for return
- Supporting information if requested
Our team will provide return instructions after reviewing your request.
15. When will I receive my refund?
Once your returned item is received and inspected:
- Approved refunds will be issued to the original payment method
- Processing times may vary depending on your payment provider
Refunds are generally processed within:
5-10 business days
after approval.
Payments
16. What payment methods do you accept?
Available payment methods are displayed during checkout.
Payment processing is handled securely through third-party payment providers.
17. Is my payment information secure?
Yes.
Payment information is processed through secure payment providers.
ZAVIRAI does not store complete payment card information on its servers.
Products
18. How can I choose the right fragrance product?
We recommend reviewing product descriptions and details provided on each product page.
If you have questions about a specific product, please contact:
19. Are product colors or appearances exactly the same as shown online?
Product images are displayed as accurately as possible.
However, slight differences may occur due to:
- Screen settings
- Lighting conditions
- Device displays
Business Information
20. Who is the legal operator of this website?
ZAVIRAI is operated by:
Hangzhou Pengjincheng Technology Co., Ltd.
Company Information:
Brand Name:
ZAVIRAI
Legal Company Name:
Hangzhou Pengjincheng Technology Co., Ltd.
Brand Representative:
Zhang Shouming
Business Address:
Room 1401-40, No. 26 Jiefang Road, Shangcheng District, Hangzhou, Zhejiang Province, China
Phone:
+86 18521634782
Email:
service@zavirai.com
Still Need Help?
If your question is not answered here, please contact our customer support team.
Email:
service@zavirai.com
Customer Service Hours:
Monday-Friday
9:00 AM-6:00 PM PDT
We will respond as soon as possible during our business hours.
Last Updated: October 11, 2026