Terms of Service

Last Updated: October 11, 2026

Welcome to ZAVIRAI.

These Terms of Service ("Terms") govern your access to and use of:

Website:
https://zavirai.com

and your purchase of products from ZAVIRAI.

By accessing our website, placing an order, or using our services, you agree to be bound by these Terms.

Please read these Terms carefully before using our website.

1. About ZAVIRAI

ZAVIRAI is an online fragrance retailer operated by:

Hangzhou Pengjincheng Technology Co., Ltd.

All purchases made through:

https://zavirai.com

are processed and managed by Hangzhou Pengjincheng Technology Co., Ltd.

2. Company Information

Brand Name:
ZAVIRAI

Legal Company Name:
Hangzhou Pengjincheng Technology Co., Ltd.

Brand Representative:
Zhang Shouming

Business Address:
Room 1401-40, No. 26 Jiefang Road, Shangcheng District, Hangzhou, Zhejiang Province, China

Email:
service@zavirai.com

Phone:
+86 18521634782

3. Website Use

By using our website, you agree that you will:

Use the website only for lawful purposes
Provide accurate information when placing orders
Not attempt to interfere with website security or operation
Not misuse website content or services

We reserve the right to restrict or terminate access if users violate these Terms or applicable laws.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However:

Product colors may vary slightly depending on device settings
Product availability may change without notice
We cannot guarantee that all information is completely free from errors

If an error affects your order, we will contact you and provide appropriate assistance.

5. Orders and Purchases

When you place an order through ZAVIRAI:

You agree that all information provided is accurate and complete
You authorize us to process your payment
You agree that order confirmation does not necessarily mean acceptance of your order

We reserve the right to refuse or cancel orders in situations including:

Suspected fraudulent activity
Incorrect pricing information
Product availability issues
Violations of these Terms

If an order is cancelled after payment, any eligible refund will be processed through the original payment method.

6. Pricing and Payment

All prices displayed on our website are shown in the applicable currency during checkout.

Prices may change at any time without prior notice.

Payment information is processed securely through third-party payment providers.

ZAVIRAI does not store complete payment card information on our servers.

7. Shipping

We offer shipping options based on the destination and order details. Available shipping methods may include Standard Shipping and Express Shipping.

Shipping fees and estimated delivery times are displayed during checkout and are also described in our Shipping Policy.

Orders are typically processed within 1–3 business days after payment is confirmed. Estimated delivery times vary depending on the destination and shipping method selected.

For complete information about shipping fees, delivery times, tracking, delays, and other shipping-related matters, please refer to our Shipping Policy.

8. Returns and Refunds

Customer satisfaction is important to us.

Eligible products may be returned within:

180 calendar days from the date of delivery

according to our Return & Refund Policy.

For return requests, please contact:

Email:
service@zavirai.com

Please review our Return & Refund Policy for complete information regarding:

Return eligibility
Return procedures
Refund processing
Applicable conditions

9. Intellectual Property

All content on this website, including but not limited to:

Brand name
Logo
Product images
Text
Graphics
Website design
Other materials

is owned by or licensed to ZAVIRAI and protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or use our content without prior written permission.

10. Third-Party Services

Our website may use third-party services to support business operations, including:

Payment processing
Website hosting
Analytics
Customer support tools
Shipping services

These third-party providers operate according to their own terms and privacy practices.

11. Disclaimer

We provide our website and services on an "as available" basis.

While we make reasonable efforts to maintain accurate information and reliable service, we do not guarantee that:

The website will always operate without interruption
All information will always be error-free
Products will always be available

12. Limitation of Liability

To the extent permitted by applicable laws, ZAVIRAI and Hangzhou Pengjincheng Technology Co., Ltd. shall not be responsible for indirect, incidental, or consequential damages arising from:

Website use
Product use
Delays caused by circumstances beyond our control

Nothing in these Terms limits rights that cannot legally be excluded.

13. Governing Law

These Terms shall be governed and interpreted according to the applicable laws and regulations of the jurisdiction where:

Hangzhou Pengjincheng Technology Co., Ltd.

is registered.

Any disputes shall be handled according to applicable legal procedures.

14. Changes to These Terms

We may update these Terms from time to time to reflect:

Changes in our services
Business updates
Legal requirements

Updated versions will be posted on this page with a revised "Last Updated" date.

15. Contact Information

If you have questions regarding these Terms, please contact us:

ZAVIRAI Customer Support

Email:
service@zavirai.com

Phone:
+86 18521634782

Customer Service Hours:

Monday-Friday
9:00 AM-6:00 PM PDT