Return & Refund Policy
Return & Refund Policy
Last Updated: October 11, 2026
Thank you for shopping with ZAVIRAI.
We want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, we offer a return and refund process according to the terms below.
This Return & Refund Policy applies to purchases made through:
Website:
https://zavirai.com
ZAVIRAI is operated by:
Hangzhou Pengjincheng Technology Co., Ltd.
1. Return Period
We accept eligible return requests within:
180 calendar days from the date of delivery
The return period begins on the date your order is marked as delivered by the shipping carrier.
Return requests submitted after this 180-day period may not be accepted.
2. Return Eligibility
To qualify for a return, items must meet the following conditions:
- The item was purchased directly from zavirai.com
- The return request is submitted within 180 days from delivery
- The product is returned in its original condition
- The product is unused, unopened, and undamaged when applicable
- Original packaging and accessories are included when applicable
- Proof of purchase or order information is provided
We reserve the right to refuse returns that do not meet these requirements.
3. Non-Returnable Items
Certain products may not be eligible for return, including:
- Products that have been used, damaged, or altered after delivery
- Products without original packaging when required
- Items returned without prior approval
- Customized or personalized products (if applicable)
If you are unsure whether your item qualifies for return, please contact our customer support team before sending your item back.
4. How to Request a Return
To start a return request, please contact us at:
Email:
service@zavirai.com
Please include:
- Order number
- Customer name
- Email address used for purchase
- Reason for return
- Photos or supporting information if requested
Our customer support team will review your request and provide return instructions.
5. Return Shipping Costs
For approved returns:
Customer Responsibility
Customers are responsible for return shipping costs when:
- The product is no longer wanted
- The customer ordered the wrong item
- The customer changes their preference
- The return is not related to a product defect or fulfillment error
ZAVIRAI Responsibility
ZAVIRAI will cover the return shipping costs when:
- The product arrives damaged
- The wrong item was sent
- The product has a confirmed quality or manufacturing issue
Customers should contact us before returning any defective, damaged, or incorrect products. We will provide return instructions and the appropriate return solution.
6. Return Shipping
Customers must contact ZAVIRAI before returning any item.
Please do not send products back without receiving return instructions from our customer support team.
The return address and applicable return instructions will be provided after your return request has been approved.
7. Refund Process
Once we receive and inspect the returned item, we will notify you regarding the status of your refund.
If approved:
- Refunds will be issued to the original payment method used for the purchase.
- Refund processing time may vary depending on your payment provider.
Generally, approved refunds will be issued to the original payment method within 5–10 business days after the returned item has been received and inspected.
8. Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Cancellation requests can only be accepted before the order has entered the fulfillment process.
Once an order has been shipped, it will be handled according to our return procedure.
9. Damaged, Defective, or Incorrect Items
If you receive:
- A damaged product
- A defective product
- An incorrect item
please contact us within a reasonable period after delivery.
Please provide:
- Order number
- Description of the issue
- Photos showing the condition of the product
Our customer support team will review the request and provide an appropriate solution.
10. Exchanges
At this time, we process exchanges through our return and replacement assistance process.
Please contact customer support for assistance with exchange requests.
11. Contact Information
For all return and refund inquiries, please contact:
ZAVIRAI Customer Support
Email:
service@zavirai.com
Customer Service Hours:
Monday-Friday
9:00 AM-6:00 PM PDT
12. Company Information
The website:
is operated by:
Hangzhou Pengjincheng Technology Co., Ltd.
Brand Name:
ZAVIRAI
Legal Company Name:
Hangzhou Pengjincheng Technology Co., Ltd.
Brand Representative:
Zhang Shouming
Business Address:
Room 1401-40, No. 26 Jiefang Road, Shangcheng District, Hangzhou, Zhejiang Province, China
Phone Number:
+86 18521634782
Email:
service@zavirai.com
Last Updated: October 11, 2026